8225 West Broad Street
Henrico, VA 23294

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Sales: 866-807-8923

Used Cars: 888-830-3221

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of Richmond

Overall Rating:

4.7 (out of 5)

98% recommend this dealer

1027 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very professional team and everyone was very attentive to

Reviewed by Kamoran95December 11, 2025

Very professional team and everyone was very attentive to our needs. Knowledgeable representatives as well that were able to answer all of our questions.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Fine.

Reviewed by Jagibbs3December 09, 2025

Fine... however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the worst gas mileage reputations in the country. I knew trucks were historically less efficient, but this vehicle's gas mileage is 10-13 mpg. My bad, and I should have been a bit more inquisitive. It met my work needs, but not my wallet!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My experiences in the past were frustrating.

Reviewed by HobbitiraDecember 08, 2025

My experiences in the past were frustrating. But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Richmond

Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles. We have an outstanding selection of new and certified pre-owned vehicles, including popular models like the GLC SUV, C-Class Sedan, CLA Coupe. So whether you want an elegant luxury SUV or sedan, a sporty coupe, or a versatile and reliable commercial van, we’ll get you exactly what you’re looking for.

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