18800 Rockside Rd
Bedford, OH 44146

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Sales: 866-247-6056

Used Cars: 866-247-6191

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Jay Buick GMC

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

325 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I went in because it said Service, my Brake assist.

Reviewed by janaykingDecember 11, 2025

I went in because it said Service, my Brake assist..They said it was my battery not my Brake assist.. They charged me $210 for checking it wanted to charge me $400 for a battery. What does Brake brake assist have to do with battery went someplace else for a battery they said my battery was good. My brake assist light still comes on. Will never go back there for service. Because Brake assist has nothing to do with battery. I don’t know how stupid they think I am but they’ve already gotten $210 for checking which was ridiculous. The light is brake assist light still comes on telling me to service my break assist I will not take it back there because I don’t think they’re even confident.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The staff is very professional and nice and there is no

Reviewed by ketara441December 10, 2025

The staff is very professional and nice and there is no other place that I would buy my car from.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service dept is always on point.

Reviewed by BRIGGITTEHARPER1December 07, 2025

Service dept is always on point...Solution orientated. Love the video received with service dept ...No questions about what is being done and what else needs to be done...Superb customer service...Always bring my Cadillac srx for service and the encode I bought my mom

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jay Buick GMC

Welcome to Jay Buick GMC. Jay is your trusted Buick GMC Cleveland dealer. Find us on the historic Bedford Automile. We have been serving the greater Cleveland area since 1956 with one of the last family owned dealerships in the area. What does this mean for you as our customer? It means we know our business; we excel at customer service and can offer you the best deal when it comes to the purchase of a new Buick GMC or pre-owned vehicle. Come visit us experience the difference and find out why we have been in business for over 50 years.

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