1311 Vaughn Dr
Ottumwa, IA 52501

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Sales: 888-702-1985

Used Cars: 877-334-5083

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Vaughn Automotive

Overall Rating:

4.5 (out of 5)

70% recommend this dealer

177 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I went to vaughns for a fob program .

Reviewed by Toni Sharp from Ottumwa IowaDecember 11, 2025

I went to vaughns for a fob program . They did a recall without my consent . My Dodge has not ran since . It's cost 150 $ for towing plus 170 $ for a diagnostic for the Dodge that I cancelled . I have no $ left for repairs , a Dodge that is ruined , the Dodge ran perfect B4 I ( stupidly went to vaughns to get a fob programed . Every thing I just said is absolute truth . They are rich ; why is it they can prey on poor people with intent and get by with it ? Wow

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

They were able to get me in and out quickly.

Reviewed by Bramschreiber.bbNovember 22, 2025

They were able to get me in and out quickly. Polite staff. Parts came in on time.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everything was done professionally and conveniently.

Reviewed by Kendrick_clintOctober 30, 2025

Everything was done professionally and conveniently. The people were very respectful and communicated the work very well.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Vaughn Automotive

Vaughn Automotive is a business proud to have been in Ottumwa since 1934. We started selling Chevrolet cars and trucks adding the Cadillac franchise in 1941. We added the remaining General Motors franchises in 1987. We started a dealership with all the Chrysler franchises in 1985. With this many vehicle lines we are well established to meet your needs and expectations.We are an honest and sincere group of people who want to make your automotive experience a great one! Whether you purchase a new or used vehicle visit our collision center service or parts department our goal is to meet and exceed your expectations.

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