Sunrise Ford

Professional and personable The appointment was handled quickly and with professionalism They even fixed an error in paperwork without hassle

I went in for an oil change at Sunrise Ford on 12/11/2025 at 12:45 pm, and after 2 hours and 15 minutes, they told me that my truck was ready. I noticed that my bill was $45 more than what I normally paid with hidden fees. As I approached my truck, I noticed that my taillight was broken. The manager came and didn't accept responsibility, although he said that he has cameras to prove or disprove the damage. I told him to check his cameras; at that time he asked me to leave the property and was very rude to me. I called Fort Pierce police, and the officer told me it is a civil matter. MY WARNING FOR ALL CUSTOMERS: PLEASE DO NOT BRING YOUR VEHICLE TO SERVICE AT SUNRISE FORD, FORT PIERCE, FLORIDA. THEY ARE A SCAM SINCE THE BUSINESS WAS SOLD SOME YEARS AGO. During COVID, I went in for a coolant flush, and they charged me for the service but forgot to flush the radiator. I called two days after; fortunately, they realized the error and flushed my radiator. Sunrise Ford, Fort Pierce, Florida, is a scam. Do not go there. The so-called service director Steven Neidhardt is rude and unprofessional.

I received excellent service, from setting up the appointment to picking up my vehicle. It was the excellent service I have come to expect from Sunrise Ford service center.