5701 Crain Hwy
Upper Marlboro, MD 20772
Sales: 855-357-8209
Used Cars: 855-357-8216
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 2:00pm |
See all dealerships near Upper Marlboro, MD that carry Ford
Overall Rating:
4.5 (out of 5)
91% recommend this dealer
411 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I recently took my 2024 Ford Edge to the Upper Marlboro
I recently took my 2024 Ford Edge to the Upper Marlboro Ford dealership for Routine maintenance. I was told that I needed to purchase a new battery. I advised the representative that the car was less than a year old and that I had a warranty. She returned saying that it was under warranty. However, I no longer needed a new battery. Miraculously, my battery was fine after a charge. She could not tell me how long the charge would last and that I could not get a battery under the warranty because it was working. I believe this to be a deceptive business practice to get me to pay for a new battery. The service was horrible. After I was told that my car was ready for pick up. I went to the door for them to bring it out. It took 45 minutes to bring the car out. I went back in and I also saw the mechanics taking the bottom pan of my car off. The mechanic said he had dropped a piece of his tool in the card just in case I heard as noise.
Dealer Response
Mae, we're really sorry to hear about the frustrating experience you had with us. It's never our intention to leave any of our valued guests feeling deceived, and we want to assure you that your feedback will be taken seriously so we can improve going forward. If possible, please consider giving us a call so we can better understand what happened here and make things right for you. Thank you for bringing this to our attention. - Management Team at Upper Marlboro Ford - (301) 627-5600
Maximum rating = 5
I bought a certificated used car for 19,000 and next day
I bought a certificated used car for 19,000 and next day it broke down and they told me because it was used they couldn’t do anything and anything needed to be fix was going to be on me.
Maximum rating = 5
Trinity in the service department always handles my needs
Trinity in the service department always handles my needs from scheduling to final completion of service. Trinity is absolutely professional. She is the main reason I take my vehicles to Upper Marlboro Ford for service.
Dealer Response
Thank you for sharing your wonderful feedback about Trinity! She is a true professional and we're lucky to have her on our team. We look forward to seeing you again at Upper Marlboro Ford!
Maximum rating = 5
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!
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