Borman Autoplex

My visit with Casa Honda at the Autoplex was easier than expected due to not having purchased a vehicle been over 15 years. Braden greeted me, helped answer questions and didn't expect to buy a vehicle that same day, he truly earned my business. His managers Mike and Stephn gave me great info about the new SUV availability, which was great customer service from all sides. Luis in finance helped me get best rate with Honda which made me happy. Braden showed me around the service and parts department which saw Lisa help show me where to bring vehicle when routine maintenance is due. The follow-up after purchase has been good, and available when I have questions which Brandon has helped set everything in place. My friends with me liked the way we handle things from start to finish. Thank you again! Will refer and recommend anyone i come in contact with, saved me a trip to El Paso. Staying local is best in Las Cruces!

I bought a Toyota Tacoma, used from this dealership on Oct. 10, 2025, the next day I had to take my spare key to my trade in and drop it off, they then told me that the financing that I'd already signed didn't go through. I then had to sign a new finance contract with a higher interest rate, shouldn't have done that but I did, then they said they needed my husband on the loan, he drove the 2.5 hours and signed the paperwork, we thought the loan was approved then. Please note, the financing invoice charged me an extra $1,988.00 (Triton Paint & Fabric $899.00, Valueshield $1,000.00, and Car Rx GP $899.00, all that I DID NOT WANT). It took them until Nov. 6 to email me the financing/purchase invoice. I have tried to file a complaint, I was given the email address of the secretary to one of the owners of Casa Auto, they told me that was the only place that I could file a complaint, I've sent 2 emails to her and no response, so that was also a waste of my time, I then called the bank that was doing the financing today, 12/2/2025 and was told that they requested more information over 30 days ago from the dealer and the dealer has never replied. As of today, 12/2/2025, my trade-in was paid off, my new truck loan isn't even in place, I can't make my payment as there is no financing or bank to make a payment too, I am so confused and angry. What a horrible nightmare this has been. I am just hoping that this all gets resolved and I can move on and never go back there.

Once again my wife’s Mazda CX5 is back in the shop for the same problem area of the rear differential as our first shop repair starting in March of 2025 and getting the car back in October. That “repair” took over 6 months in the shop and 3 or 4 “new problems” discovered and more than $10,000 charged. After having the car for only 2 weeks from the repair shop there is a new fluid leak around the same rear differential. I’ll leave it to the customer reading this review to make your own decision if you should buy or get repairs from Casa of Las Cruces. This has been a very very bad and costly experience and it is still happening to me.