10830 Firestone Blvd
Norwalk, CA 90650
Sales: 562-239-2970
Used Cars: 562-239-2970
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 3:00pm |
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Overall Rating:
3.9 (out of 5)
85% recommend this dealer
132 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I’ve had consistently terrible experiences with McKenna
I’ve had consistently terrible experiences with McKenna Porsche’s service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear taillight and bumper — they simply polished it until it looked passable instead of properly repairing it. The second incident occurred when they drove my car into a sloped driveway and completely destroyed the front bumper. On another occasion, they returned my 911 with the seat recliner pull tab completely ripped off. I’ve brought my car in multiple times for rattles, and each time it’s returned with no improvement whatsoever. I’ve gone through three different service managers already because of their constant staff turnover. My current service manager is Isaac, but communication remains poor — I constantly have to chase them for updates and rarely get timely responses. To make things worse, one of their pickup and drop-off personnel once told me to “stop playing games” after a simple miscommunication about my address. This is hands down the most unprofessional and careless Porsche service center I’ve ever dealt with. If you value your vehicle, time, and professionalism — take your business elsewhere.
Dealer Response
Hi Winston, we are very disappointed to see your review of us here at Porsche McKenna Norwalk. We’re very sorry to hear about the ongoing issues you’ve experienced with our service department. We would like the opportunity to review your experience in detail and make things right. Please contact our team at the email below, so we can address this personally and work toward a proper resolution. customerservice@mckennacars.com
Maximum rating = 5
Dominic managed the purchase of my pre certified Porsche
Dominic managed the purchase of my pre certified Porsche 911. Dominic was polite, easy going and knowledgeable about the car. I had an excellent experience with McKenna Porsche and would recommend their dealership to everyone. I’m truly pleased with my experience at the dealership.
Dealer Response
Hello! Thank you so much for sharing your 5 star experience with McKenna Porsche. We're thrilled to hear that Dominic made your purchase such a positive one! We're happy to know that his polite, easy-going nature and knowledge about the car left a lasting impression. Your recommendation means the world to us, and we're delighted that you're truly pleased with your experience! Thank you for choosing McKenna, we hope you enjoy.
Maximum rating = 5
Mike is so great !
Mike is so great ! He is caring and really takes time to understand and support you with whatever is going on with your car ! I would not bring my car here if it wasn’t for him and his great care . He makes it worth it for me!
Dealer Response
Hello Mandy, we appreciate your 4 star review of McKenna Porsche! We're delighted to hear how much Mike's care and dedication mean to you. It's fantastic that he takes the time to truly understand and support you with your car needs. Thank you for trusting us here at McKenna Porsche, we hope to work with you again in the future!
Maximum rating = 5
Porsche. Utterly unlike any vehicle you'll ever drive. And we are like no other dealership you'll ever visit. McKenna Porsche is located in Southern California and has one of the best Porsche selections in the world! Our sales professionals are trained and certified by Porsche to ensure the highest level of knowledge and customer satisfaction. McKenna Porsche serves the Greater Los Angeles Area and Orange County California so whether you're in the market for a new or preowned Porsche or need service for your existing Porsche we are here to help. Our dealership is commited to offering a world-class Porsche buying experience.
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