14410 Manchester Rd
Ballwin, MO 63011

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Sales: 636-227-8303

Used Cars: 636-227-8303

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 9:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 9:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 9:00pm
Sat 7:30am – 9:00pm

Reviews of Volvo Cars West County

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

698 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service representatives are rude and unprofessional and

Reviewed by bgDecember 09, 2025

Service representatives are rude and unprofessional and discourteous. Very dissatisfied with their customer service and this pattern of unprofessional and discourteous behavior is repetitive -several occasions when ever I had my car serviced. I like my Volvo but I wish I never bought from this dealership. They need training about customer service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service managers are always helpful, keep me informed of

Reviewed by Deborah AllinsonDecember 09, 2025

Service managers are always helpful, keep me informed of the progress on my vehicle & explaining needed services.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Deborah, thank you for recognizing our service managers at Volvo Cars West County! It's always a pleasure to assist you and keep you updated on your vehicle's progress.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Tom was best.

Reviewed by jasudesai55December 02, 2025

Tom was best. We had no problem getting because Tom was very accurate and explained the first time. We recommend the West County Volvo to anyone who is willing to buy car

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We love hearing recommendations like this! Thank you for choosing Tom and Volvo Cars West County. We'll be sure your high praise reaches Tom!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volvo Cars West County

In St. Louis Missouri the Suntrup family dealerships have been selling new cars and used cars trucks and SUVs since 1960. We have a reputation of offering quality new cars and quality used cars. Every pre-owned car on our lot has been fully inspected to ensure that you are getting a quality car truck or SUV that is right for you. Regardless of the make or model the pre-owned sales staff at Suntrup West County Volvo will help you find the perfect vehicle. Our convenient location right off of highways 44 64 and 270 allows us to serve all of St. Louis County with a great selection of new Volvo and certified used cars.

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